Emergency Plumbing
During an active plumbing emergency — a burst pipe, a major leak, water pooling near electrical outlets — what happens in the first few minutes matters. Here's the short version of what to do.
1. Shut Off the Water
If you can safely access the main shut-off valve, turning it off stops the situation from getting worse while help is on the way.
2. Turn Off Electricity Near the Water
If water is reaching outlets, wiring, or appliances, shutting off electricity to that area is a safety priority, not an optional step.
3. Move Belongings Out of the Way
If it's safe to do so, move furniture, electronics, and valuables away from the affected area.
4. Don't Try to Fix It Yourself Under Pressure
It's tempting to attempt a quick fix on a burst pipe or major leak, but a rushed attempt can sometimes make the damage worse or complicate the actual repair.
5. Have the Basics Ready When You Call
Being able to describe what's happening — where the water is coming from, whether it's still running, what you've already shut off — helps the call go faster.
Frequently Asked Questions
Only if there's active, worsening water loss — a burst pipe or major leak. For a normal repair need, it's usually not necessary.